Refund policy
We hope you love everything you order from Windie’s! If something isn’t quite right, we accept returns of eligible online purchases within 14 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. Proof of purchase is required.
How to Make a Return
- To start a return, please contact us at hello@windieswesterly.com with your order number and the item(s) you’d like to return. Please wait for return instructions before sending your order back.
- Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
- Local customers are also welcome to return eligible online purchases at our Westerly shop within the 14-day return window.
Non-Returnable Items
For health, safety, and other reasons, we’re unable to accept returns on:
- Food, beverages, and other perishable items
- Personal care, beauty, and body products
- Gift cards
- Event and workshop tickets
- Customized or personalized items, including embroidery
- Items marked final sale
- Items that have been used, opened, or are no longer in their original condition
- Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@windieswesterly.com with your order number and photos of the item and packaging. We’ll work with you to make it right.
Refunds
Once we receive and inspect your return, we’ll let you know when your refund has been approved. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.
Original shipping charges are non-refundable.